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Objectify for Councils

Objectify help improve content management for Council websites and intranets.

The Objectify Content Management System and Knowledge Management System helps improve and standardise communications between your staff and your customers with our range of Objectify Council products.

Council Specific Features

Objectify products address many council-specific requirements with following features:

W3C/Accessibility
Metadata flexibility and self-definable schemas
Search and usage analysis tools for continual improvement
Objectify Council Thesaurus to help improve search results
Objectify Council Thesaurus to help standardise your language
Ability to rapidly implement new sites
Affordable design services
Rich Council-relevant functionality in all of our products
Ease of use for your content authors
Specialist training services as we understand Council needs
Ability to integrate with existing systems such as Document Management Systems, Customer Service/Call Tracking Systems and Internal Directories

Council Knowledge Base

Councils have huge areas of responsibility across many areas such as planning, rates, community services, pets, by-laws, waste management, economic development etc. Answers to thousands of questions are sought by customers everyday, and must be consistently and accurately addressed by busy customer service staff.

The Objectify Council KnowledgeBase provides one central store for your Council Customer Service Information that can be shared with staff and customers via the web.

Click here for the Objectify Council KnowledgeBase brochure.

It can be integrated with your existing call-tracking system to ensure practical use by your busy staff. Often such systems don't provide very easy access to the customer service information that needs to be deliverd to 80% of the incoming calls that don't require further action. This drives the need for a central store that is easily managed and maintained.

Council Knowledge Management Challenge

Must effectively manage masses of constantly changing information
Manage this with limited customer service staff possibly over multiple locations
Must manage turnover of staff creating a considerable training and communication challenge
Must communicate effectively with customers and staff whom are likely to use different terminology to describe concepts and services

These are the challenges that the Objectify Council KnowledgeBase helps address.

Council Knowledge Base Modules

The Council KnowledgeBase includes advanced features such as an integrated Council Thesaurus so that information is easily search-able and "speaks your customers' language."

The Council KnowledgeBase also includes the following Objectify modules:

Council Information System
Customer Service Information Starter Pack
Thesauri Management System
Council Thesaurus
Advanced Search
Feedaback & Analysis System
Knowledge Introduction System

Business Benefits

Studies have shown that the costs of dealing with customer telephone enquiries are reduced through quick "one stop" response with accurate information. Costs are further dramatically slashed when customers can "self serve" to retrieve the required information over the web, and don't need to call.

Councils must equip themselves with appropriate systems to achieve these possible cost savings and to meet ever-increasing customer expectations for web-driven service. Customer service information must be available 24/7 over the web and must "speak your customers' language".

The advanced features of the Objectify Council KnowledgeBase help ensure that Council information is:

Accurate and maintained in a timely manner
Easily found (with flexibility in search language used)
Continually improved using customer feedback, statistical analysis and language/term standardisation
Easily distributed to help with training challenges

Architecture & Technical Requirements

The Objectify Council KnowledgeBase takes advantage of standard Microsoft .Net platform technologies making it easy to implement and maintain.

It is likely that your existing webserver platform can accommodate the system (even if it is hosted by a 3rd party).

Key Differentiators:

With the Objectify Council KnowledgeBase, Councils can:

Easily manage all Council Information in ONE place, in ONE system
Reduce management and training costs
"Close the loop" on knowledge management with continual improvement of information quality
Easily distribute the information across many locations if required (and for different audiences)
Help reduce incoming calls to your customer service staff through customer "self service" on the website (if desired)

For more information call 1800 666 062.