On this page:

• Support Hours
• Levels of Support
• Response and Resolution Times 

Objectify Support

Objectify provide technical support for all our clients in line with the Objectify product warranty.  The Objectify Support Procedure forms a part of the Software License Agreement and provides clearly articulated expectations for support for both Objectify and clients.  

Our Support Team prides themselves on the quality of their responsiveness to issues, even if a problem lies outside of the scope of the Objectify product offering.

Support Hours

Clients may purchase three different levels of support service. 

Each level is priced differently.

Levels of Support

Technical support - Where the client receives technical support only, the client is responsible for providing first level of operational support to Objectify users within their own business. Only client staff who have received technical administration training from Objectify may contact the Objectify technical help desk.

Operational support - At a higher fee, Objectify can provide operational support for individual content authors.

Response and Resolution Times

The Objectify technical help desk is manned by technically knowledgeable Objectify staff. Our goal is that the Objectify support  help desk will make all efforts to resolve support issues as soon as possible.   Where a deeper level of technical support is required, the appropriate Objectify technical experts are available.

To ensure a fair distribution of support resources across our client base, we have chosen to implement different severity levels for technical support calls. Clients will have opportunity to discuss with Objectify support staff the severity of each support issue and this can be raised with the Objectify Support Manager for further clarification if required.